privacy policy
Last Updated: May 18, 2026
This Privacy Policy explains how Charlie’s Moon Readings (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website, membership platform, and related services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect limited personal information necessary to operate our membership-based website and provide access to our services.
Information you provide directly:
Name
Email address
Account login details
Billing information (processed securely through our payment providers)
Any messages you send to us directly via email or contact forms
Information collected automatically:
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Pages visited and time spent on site
General usage data through analytics tools
2. How We Use Your Information
We use the information collected for the following purposes:
To create and manage your account
To provide access to membership content
To process subscriptions and payments
To communicate with you about your account or service updates
To send optional updates such as moon phase notifications or content announcements
To improve website performance and user experience
To maintain security and prevent misuse of our platform
We do not sell or rent your personal information to any third parties.
3. Payments & Third-Party Services
Payments are processed securely through Squarespace Payments, which may use third-party payment processors such as Stripe and other financial service providers.
We do not store or have access to your full payment card details.
We may also use trusted third-party services to operate our business, such as:
Website hosting and membership services (Squarespace)
Payment processing providers
Email communication tools
Website analytics tools (such as Squarespace Analytics)
These third parties only receive the information necessary to perform their services.
4. Email Communications
If you provide your email address, you may receive:
Account-related communications (billing, subscription updates, access notices)
Optional content updates such as moon phase notifications or platform announcements
You may unsubscribe from non-essential communications at any time by following the unsubscribe link in our emails or contacting us directly.
5. Cookies & Analytics
Our website uses essential cookies and similar technologies necessary for core website functionality, including account access, security, subscriptions, and member services.
We do not currently use optional advertising or marketing cookies.
Any limited technical data collected through essential website functionality is used only to operate and secure the website and does not personally identify users.
6. Data Storage & Security
We take reasonable steps to protect your personal information and maintain secure systems.
However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Sharing
We do not sell your personal information.
We only share information with trusted third-party service providers when necessary to operate our website and deliver services, including:
payment processors
website hosting providers
email service providers
analytics tools
These providers are required to handle your information securely and only for the purpose of providing their services to us.
8. International Users
Charlie’s Moon Readings is operated from British Columbia, Canada, but may be accessed by users worldwide.
If you access our website from outside Canada, you acknowledge that your information may be processed and stored in Canada or in other countries where our service providers operate.
9. Children’s Privacy
This website is intended for users aged 18 and over.
We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
10. Data Retention
We retain personal information only as long as necessary to:
provide access to your account
fulfill legal or financial obligations
maintain business records
If you cancel your subscription, your account information may be retained for a reasonable period unless you request deletion, subject to legal requirements.
11. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
the right to access your data
the right to request corrections
the right to request deletion
the right to withdraw consent for marketing communications
To exercise these rights, you may contact us at the email below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
When updates are made, the “Last Updated” date at the top of this page will be revised. Continued use of the website indicates acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: